FAQ

I’m not sure about the size and fit of the frames.

At Lenskart, we offer glasses in 3 sizes – small, medium, and large. Click the ‘Frame Size Guide’ link at the bottom of the page to know your size. ~95% of our customers find a medium size frame to be the best fit.
What if I buy glasses & they don’t fit me? What if the lenses aren’t right ?

You can buy glasses fitted with your prescription or even the frames standalone. We custom-make glasses with single vision, bifocal, or progressive prescriptions across all powers. Our glasses are ~50% cheaper than market average, since we bypass intermediaries – and best of all, we charge the same price, regardless of your power!
Will Lenskart be able to make my complex power?

At Lenskart, we stock all powers – simple and complex. The unique robotic technology used in our lab ensures that the most complex powers are fitted perfectly, ensuring 100% error-free glasses. Our 1 Million+ customers can vouch for the precision with which we make the eyeglasses!
Where do I submit my eye power details?

We offer multiple options to provide your prescription to us – upload a picture, enter it online, email us (contact@lenskart.ae)
I don’t have my prescription handy. Is it important to give it right away?

It’s ok if you don’t have your prescription handy while placing the order. Simply place the order for the frame and provide your power using the links provided in the email that we send you, post order completion. It’s that simple!
I really, really want to try the frames on before making a purchase!

Unsure? Use our 3D Try-on! Feature – click ‘3D Try-on!’ on the product page of your chosen frame, follow the instructions, and see a 180 degree view of yourself with your chosen frames! Share with your friends and family to find the perfect pair!
How can I be sure of the quality of the frames?

Quality is at the core of Lenskart’s products. Our plastic frames are made from the best quality acetate and our metal frames are made only from steel or titanium – this makes our glasses corrosion and breakage resistant. We also offer a 1 year warranty on all our glasses – in case you have any issues, call us, and we’ll make sure it gets resolved!
How many days will they take to make my eyeglasses?

We promise to deliver your purchases to you as quickly as possible. We dispatch your order within ~5-12 days of order confirmation (and receipt of your prescription, if needed), based on the products ordered. It takes 2-5 days to get delivered to you post-dispatch, based on your location.
I don’t like what I have purchased! What is your return policy?

We have a FREE 14 day return policy. Just Drop us a mail at contact@lenskart.ae stating your Order No and we will Refund back the amount and collect our Glasses Back from the Delivery Location
DO I HAVE TO PAY ANY CUSTOM DUTY OR CHARGES ON MY PURCHASE?

Depending on your country, you may be subjected to a custom duty on your purchase. Please refer to the Refund & Exchange page for more information.